Shipping
How long will my order take to arrive?
Most orders shipped within the continental US should arrive within 10 business days. Orders (outside the continental US) to Hawaii, Alaska, Puerto Rico, etc., ship U.S. Mail and will take 4 to 6 weeks to arrive.
An item I ordered was “pre-order.” How will I know when it has shipped?
Pre-order items ship under separate cover from other items you may order as soon as they arrive in stock. Due to fluctuations in printing and delivery schedules, it is hard to predict exactly when the item will arrive in stock. To check on the status of a pre-order item, you can call 800-729-6686 24 hours a day.
The item I want to order is out of stock. Will it be available again?
Although every effort is made to maintain an adequate inventory of each resource, unforeseen demand may exhaust supplies. Future reprintings are at the discretion of the publishing agency. If you wish to inquire about a specific item, click ncadi-web@samhsa.hhs.gov to send an e-mail message to NCADI's Inventory Resources staff.
Can I have my order expedited?
Yes. Orders can be shipped via UPS Next Day, Second Day, or Third Day provided you are willing to pay for the shipping. Expedited orders must be placed over the phone by calling 800-729-6686 and speaking with an Information Specialist. Please have a credit card or your UPS account number ready.
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Online Ordering
How do I place an order?
To place an order or purchase cost-recovery items using our Shopping Cart, simply follow the steps listed below.
- Find an item that interests you. (If you need help, see our Search Tips.)
- Click the Add to Cart button on any item's product description page.
- Click the "Continue Shopping" button if you want to add more items. The Shopping Cart shows you which items you have selected, the inventory number, and quantity.
- When you’ve finished adding items to your Shopping Cart, click the “Final Checkout” button to fill out the order form.
Note: There's no need to create an account first. You automatically create a temporary account when you place your first order online by selecting “Use My Information To Complete This Order Only.”
Why do some items have limits?
The publisher may or may not choose to place a limit on an item due to limited availability. SAMHSA’s NCADI does not set the limit for any items it does not reproduce on its own.
What if I need more than the limit?
If there is a limit on an item, it is possible to submit a request for quantities over the limit. Requests must be submitted via fax or mail and on letterhead whenever possible. They must include the quantity desired.
Why am I asked for a street address rather than a P.O. Box?
Most orders are shipped UPS, and UPS does not deliver to P.O. Boxes. Small orders fewer than 3—4 lbs are sent U.S. Mail and can be shipped to a P.O. Box. Orders to U.S. ZIP codes outside of the continental United States will be shipped USPS, and can therefore include a P.O. Box address.
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How Do I Create an Account?
Why create an NCADI Shopping Cart Account?
- Enter your personal information only once, instead of each time you make a purchase
- Access your account information anywhere, anytime
When you log into your account, you will have access to your saved shipping addresses and your order history. You do not need an account to place an order, but it makes online shopping at SAMHSA’s NCADI even easier and faster. If you have created an account with SAMHSA’s NCADI, you can visit My Account to enter or update your shipping address.
- Select “Save My Information & Create An Account.”
- Please create a password for your new account.
- Please enter your name and address exactly as it appears on your credit card statement. Required fields are indicated with a red asterisk(*).
Do I have to create an account?
No. There's no need to create an account first. You automatically create a temporary account when you place your first order online by selecting “Use My Information To Complete This Order Only.”
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Substance Abuse Questions
How can I find a treatment program?
You can look up alcohol and drug abuse treatment programs online on the SAMHSA Treatment Facility Locator at http://www.findtreatment.samhsa.gov/facilitylocatordoc.htm. The Substance Abuse Treatment Facility Locator lists private and public facilities that are licensed, certified, or otherwise approved for inclusion by their State substance abuse agency, or treatment facilities administered by the Department of Veterans Affairs, the Indian Health Service, or the Department of Defense.
For additional advice, you may call one of the referral help lines operated by SAMHSA's Center for Substance Abuse Treatment at:
1-800-662-HELP(4357)
Visit SAMHSA’s Buprenorphine Physician Locator at http://buprenorphine.samhsa.gov/bwns_locator/index.html. This locator is an online resource designed to assist States, medical and addiction treatment communities, potential patients, and/or their families in finding information about locating physicians who can prescribe buprenorphine (Suboxone® and Subutex®) for treatment of opioid addiction. The locator lists physicians authorized to prescribe a class of medications for opioid (narcotic) addiction treatment, of which Suboxone® and Subutex® are the only ones approved at this time.
What if I'm looking for treatment, but don't have the finances or insurance?
There are programs available that are State-funded, as well as individual programs that may have sliding scale fees or payment assistance available. For State-funded programs, please refer to your State center or call 1-800-662-4357 and choose the "State" option. For individual programs with payment assistance or sliding scale fees, you can use the SAMHSA Treatment Facility Locator's detailed search at http://www.findtreatment.samhsa.gov/facilitylocatordoc.htm.
How do you help someone who won't admit they have a problem?
An intervention is an effective way of helping someone admit to having an addiction that is not only affecting his or her life, but also the lives of others who care about him/her. An intervention is a process whereby family members and/or loved ones confront an individual about his or her substance use and attempt to motivate the individual to begin to do something about it, either by natural, client-directed means or by seeking additional substance abuse treatment.
You can help find a qualified professional who is experienced with intervention and begin the process of helping the person get the assessment and treatment he or she needs to begin recovery. An actual family intervention should be undertaken with only a qualified professional who is experienced in the intervention process.
You Can Help: A Guide for Caring Adults Working With Young People Experiencing Addiction in the Family
http://csat.samhsa.gov/publications/youcanhelp.aspx
TIP 35: Enhancing Motivation for Change in Substance Use Disorder Treatment
http://www.ncbi.nlm.nih.gov/books/bv.fcgi?rid=hstat5.chapter.61302
TIP 34: Brief Intervention & Brief Therapies for Substance Use, Abuse, and Dependence
http://ncadistore.samhsa.gov/catalog/productDetails.aspx?ProductID=15542
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How can I tell for sure if my child is using drugs?
It is difficult to know for sure if your child is using drugs because changes in mood or attitudes, unusual temper outbursts, changes in sleeping habits, and changes in hobbies or other interests are common in teens.
Here are some changes you can look for:
- Negative changes in schoolwork—missing school or declining grades
- Increased secrecy about possessions or activities
- Use of incense, room deodorant, or perfume to hide smoke or chemical odors
- Subtle changes in conversations with friends (e.g., more secretive, using “coded” language)
- New friends
- Change in clothing choices—new fascination with clothes that highlight drug use
- Increase in borrowing money
- Evidence of drug paraphernalia such as pipes or rolling papers
- Evidence of inhaling products and accessories such as hairspray, nail polish, correction fluid, paper bags and rags, and common household products
- Bottles of eye drops, which may be used to mask bloodshot eyes or dilated pupils
- New use of mouthwash or breath mints to cover up the smell of alcohol
- Missing prescription drugs—especially narcotics
These changes often signal that something troubling is going on and may involve alcohol or drugs. Your concerns should be discussed with your child.
The research shows that parents are the most important influence in a teen’s decisions about drug use. You can and do make a difference. If you suspect or know that your child is using drugs, take action now. The longer you wait, the harder it will be to deal with your child’s drug use.
Keeping Youth Drug Free
http://ncadi.samhsa.gov/govpubs/phd711/
A Family Guide to Keeping Youth Mentally Healthy and Drug Free
http://family.samhsa.gov/
How do I give my kids the prevention drug talk?
Here are some suggestions to keep in mind when you talk to your child about alcohol or drugs:
- Tell your son or daughter you LOVE him/her and that you are worried that he/she might be using drugs or alcohol
- Say: You KNOW that drugs may seem like the thing to do, but doing drugs can have serious consequences
- It makes you FEEL worried and concerned about them when they do drugs
- You are there to LISTEN to them
- You WANT them to be a part of the solution
- What you will do to HELP them.
Be sure to have the conversation when all of you are calm and have plenty of time. It is important to set clear ground rules in your family about drug and alcohol use—in this family, we don’t smoke marijuana—and to let your kids know that you will enforce these rules. Know that you will have this discussion many, many times. Talking to your kids about drugs and alcohol is not a one-time event.
A Family Guide to Keeping Youth Mentally Healthy and Drug Free
http://family.samhsa.gov/
Keeping Youth Drug Free
http://ncadi.samhsa.gov/govpubs/phd711/
Too Smart to Start
http://www.toosmarttostart.samhsa.gov
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How long is a drug detectable in a urine test?
The length of time in which drugs can be detected is dependent on a number of variables, such as metabolic rate, dose, how it was taken, and the cutoff concentration used by the laboratory to detect the drug. No set formulas or information are available to determine this.
The best practice is to not engage in the use of illegal substances. It can greatly affect your ability to get a job, keep a job, play sports, or succeed in whatever life event requires you to be drug tested.
A Family Guide to Keeping Youth Mentally Healthy and Drug Free
http://family.samhsa.gov/
"Drug Testing in Schools" Webcast Featuring Director John Walters
http://ncadistore.samhsa.gov/catalog/mediaDetails.aspx?ID=261
Do you have a number for AA/NA in my area?
You can search online for meetings of various mutual support groups:
Alcoholics Anonymous Meeting Information
http://www.aa.org/default/en_contact.cfm
Narcotics Anonymous Meeting Locator
http://portaltools.na.org/portaltools/MeetingLoc/
Alanon/Alateen Meeting Locator
http://www.al-anon-alateen.org/meetings/meeting.html
I found this stuff in my child's drawer or backpack (pills, drugs, or paraphernalia). Can you tell me what it is and what I should do?
When you have a suspicion about your teen "experimenting" with drugs, what do you do? Check out the following tips in this Action Guide for Parents: http://www.theantidrug.com/ei/advice_parents.asp
Visit the A Family Guide to Keeping Youth Mentally Healthy and Drug Free Web site for more information and tips on how to confront your teen with his or her possible drug usage: http://family.samhsa.gov/
Keeping Youth Drug Free
http://ncadi.samhsa.gov/govpubs/phd711/
Too Smart to Start
http://www.toosmarttostart.samhsa.gov
What are my rights when I am drug tested as an employee?
SAMHSA’s Division of Workplace Programs has a comprehensive Web site that gives information about drug testing and employment. http://dwp.samhsa.gov/DrugTesting/DTesting.aspx
There is also SAMHSA’s Workplace Helpline, which is a toll-free telephone consulting service that provides technical assistance and guidance in developing and evaluating programs and policies designed to address alcohol and drug problems at work. They can be reached at 1-800-Workplace, 1-800-967-5752, or HELPLINE@SAMHSA.GOV.
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Privacy & Confidentiality
Why am I asked for my phone number?
We ask for your telephone number in the event that we need to contact you regarding your order, or if UPS needs to contact you directly regarding any problems encountered during shipping. Your telephone number, as well as any other information you provide, will be kept confidential and not be shared or sold. For more information about privacy policies, please check out our Privacy Policy.
Is my information confidential?
Yes, it is confidential. Information about SAMHSA’s NCADI users/visitors is not sold, shared, or utilized in any commercial way. We do not collect any personal information about you when you visit our Web site unless you choose to provide that information to us. Please refer to our Privacy Policy.
What is your policy for link requests?
We currently link to many other external Web sites. Upon linking to another site, the user is subject to the privacy policy of the new site. This includes the sites you may link to through our search engines. Although each externally-linked Web site is checked thoroughly prior to posting, we cannot be responsible for, nor do we endorse the content of, another Web site. The following guidelines constitute an automatic refusal when determining if an external link is appropriate:
- contains commercial advertising or commercial products for sale
- contains sexually-orientated materials, or is exploitive in nature
- advocates policies in opposition to the current Administration’s substance abuse policies
- Provides information that is slanderous, inaccurate, unhealthy, or not scientifically-based.
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Multimedia
Why can’t I view a Webcast?
We stream from our servers using the Microsoft format. In order to receive PREVLINE multimedia, you must have a Microsoft Media Player installed on your computer.
- Close all other programs on your computer except for your Web browser and Media Player
- Make sure your volume is turned up
- Wait for the buffering. It is normal and the amount is determined by your computer and Internet traffic
- Make sure you meet the minimum system requirements for viewing Webcasts
Please refer to the Webcast Help/Instructions viewing area for more detailed information.
Can I view videos online?
Videos that are streamed digitally can be viewed online. Please visit the Webcast menu page to watch events, teleconferences, seminars, and lectures in this area. The file plays as it downloads to make wait time minimal.
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